A SaaS-based service automation platform Color Correction Service that enables businesses to streamline their customer support by unifying communication channels and bringing the conversation back to a single platform. Kapture highly efficiently optimizes the support ticket process and customer data management and, through automation, helps organizations systematize their contact center, service center, and field force operations. Other features include: Contact Center : Enable customers to connect through their preferred channels by bringing together social media, mobile apps, chat, email, and phone. Service Center: Keep your customers informed about the progress of tasks, collect their feedback or create a service ticket. Field Force Automation : Assign tasks to your field Color Correction Service reps, track their location, close tickets, and complete reports quickly.